Unit 5 (Complaints)

CONVERSATION WRITING : Assignment Unit 5 (Complaints)

A.Create a new version 

Mr.Nadimi : I'm ringing to tell you about Mr.Bains why he not here right now ?
Mr.Carr : Oh really !? Mr.Namidi I'm terrible sorry .I'll check him again .
Mr.Nadimi : As quickly as possible all my work was delay .How long do I have wait ?
Mr.Carr :I will provide the best solution by send a new engineer for repairing within your day.
Mr.Nadimi :Alright ,as soon as possible.
Mr.Carr :Thank you and we must apologize for whatever he did today.
 Mr.Nadimi : Don't worry but don't make the problem like this it's make me wasted times,OK?
Mr.Carr :Of course.It's my pleasure thank you  

_______________________________

B.Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                FROM: Peter Carr
Ahmed Al-Hamid & Company
Fax number 966 1 367933

No of Pages (INC. this one):1                                      DATE: 4 March 1999


ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following out your problem. I am pleased to tell you that Mr.Bains will return in four days with the relevant parts and the system  your company will be repaired  within five days.

If there is any way I can be of further assistance, please  let me serve you. I'm glad to help.
Once again, please accept my sincere apology for the wait. 

Furthermore, let me assure you of about this event will not occur again in future.
 

Best regards.
Peter Carr 
Peter Carr
Customer Service