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Thai-Ceramic: Tao Hong Tai Ceramics

Thai-Ceramic: Tao Hong Tai Ceramics:          Tao Hong Tai Ceramics Factory in Ratchaburi, Thailand.  For over 60 years we have specialized in producing a wide variety of high ...

Woman's Rights to the Suffrage

INDIVIDUAL Video

Woman's Rights to the Suffrage

Name : Miss  Sukanya   Ruangsri

Subject : English Conversation for Business Communication
Section : IBA -A
Class Schedule : 09.00 - 12.00 Thursday

Unit 5 (Complaints)

CONVERSATION WRITING : Assignment Unit 5 (Complaints)

A.Create a new version 

Mr.Nadimi : I'm ringing to tell you about Mr.Bains why he not here right now ?
Mr.Carr : Oh really !? Mr.Namidi I'm terrible sorry .I'll check him again .
Mr.Nadimi : As quickly as possible all my work was delay .How long do I have wait ?
Mr.Carr :I will provide the best solution by send a new engineer for repairing within your day.
Mr.Nadimi :Alright ,as soon as possible.
Mr.Carr :Thank you and we must apologize for whatever he did today.
 Mr.Nadimi : Don't worry but don't make the problem like this it's make me wasted times,OK?
Mr.Carr :Of course.It's my pleasure thank you  

_______________________________

B.Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                FROM: Peter Carr
Ahmed Al-Hamid & Company
Fax number 966 1 367933

No of Pages (INC. this one):1                                      DATE: 4 March 1999


ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following out your problem. I am pleased to tell you that Mr.Bains will return in four days with the relevant parts and the system  your company will be repaired  within five days.

If there is any way I can be of further assistance, please  let me serve you. I'm glad to help.
Once again, please accept my sincere apology for the wait. 

Furthermore, let me assure you of about this event will not occur again in future.
 

Best regards.
Peter Carr 
Peter Carr
Customer Service

Page 35 " cross-cultural communication on the telephone"

Page 35

cross-cultural communication on the telephone

From the article page 35 , I will talk about cross-cultural communication  from reading the business article. Communication  is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. Language is a cultural. Different countries have different cultures and languages ​​. Therefore, so it is cross-cultural communication.

In my opinion,all communication is cultural it draws on ways we have learned to speak and give nonverbal messages. We do not always communicate the same way from day to day, since factors like context, individual personality, and mood interact with the variety of cultural influences we have internalized that influence our choices. Communication is interactive, so an important influence on its effectiveness is our relationship with others. Do they hear and understand what we are trying to say? Are they listening well? Are we listening well in response? Do their responses show that they understand the words and the meanings behind the words we have chosen? Is the mood positive and receptive? Is there trust between them and us? Are there differences that relate to ineffective communication, divergent goals or interests, or fundamentally different ways of seeing the world? The answers to these questions will give us some clues about the effectiveness of our communication and the ease with which we may be able to move through conflict.
Examples of these observations about communications skills, found in one person's experience with answering telephones in Greece, are discussed. It is concluded that cross-cultural communication presents a double-bind: the need to be connected to others and the need not to be imposed upon and that, in certain cultural situations, individuals must compromise these needs in order to communicate. 

The challenge is that even with all the good will in the world, miscommunication is likely to happen, especially when there are significant cultural differences between communicators. Miscommunication may lead to conflict, or aggravate conflict that already exists. We make whether it is clear to us or not quite different meaning of the world, our places in it, and our relationships with others. In this module, cross-cultural communication will be outlined and demonstrated by examples of ideas, attitudes, and behaviors involving four variables 1.Time and Space 2.Fate and Personal Responsibility 3. Face and Face-Saving  and 4. Nonverbal Communication

As our familiarity with these different starting points increases, we are cultivating cultural fluency awareness of the ways cultures operate in communication and conflict, and the ability to respond effectively to these differences.

The Gettysburg Address

The Gettysburg Address

Name : Miss  Sukanya   Ruangsri

Subject : English Conversation for Business Communication
Section : IBA -A
Class Schedule : 09.00 - 12.00 Thursday

Read the business article and written discussion (Page 35)

Read the business article and written discussion (Page 35) 

From the article page 44, Talks about the Presentation. I think presentation is important in the daily life of every person. Whether it is from the lessons  or business  is necessary. Before then,I very concerns that  to present at all times because I feel nervous. I fear when present in front of public. I am inexperienced.But, if me will frequently practice. I think it's great that I can regularly. In real presentation very easy not hard to understand, anyone can do it.

Of the study, I can summarize best concept of presentation speech, You are told, must have structure. A good speech is no exception. By providing your speech with a beginning, a middle, and an end, you will lay the foundations for a successful speech that fulfills all of  your aspirations.

In my opinion ,think about the presentation beforehand. It is short-changing the organisers of the event and your audience if you only think about what you're going to say the day before or while travelling to the event. If necessary, clarify with the organisers exactly what is required of you and what facilities you will require. Do use PowerPoint if the facilities are available. Although some speakers seem to have taken an aversion to PowerPoint, it is so convenient and ensures that your presentation has a clear structure and something for your listeners to take away. Face your audience at all times even though the screen to which you are speaking is behind you. So that you know what your audience is viewing at any given time in the presentation, either have a computer screen on a desk in front of you showing the presentation or print off the slides and use the paper copies as a speaking aid. Be very clear about how much time you have - and stick to that time in preparing and delivering your presentation. It's very difficult to 'cut' a PowerPoint presentation at the event itself, so it's a great mistake to run out of time. Most presenters prepare too much material; but nobody ever complains that a presentation was too short (it always allows more time for questions). Be very clear about your key message - and ensure that everything in your presentation is both consistent with, and suppportive of, that key message. You should be able to articulate the message in a phrase or a sentence and indeed you might want to use that phrase or sentence in one of your first slides, or one of your last, or even both.

  

The closing presentation. The last part of the presentation is extremely important. Because it reinforces the audience to see the benefits of your product or service. Or emphasize key points that meet the needs of the audience. The presenter must not forget to ask for a commitment from the audience about the implementation in the next step.

However, although the proposed scheme is analyzed and presented well structured content only. If the presenter does not have a method or style of presentation is persuasive. Also make sure the audience. Presentation, it may have failed. The presenter must be able to use any language, body language, tone, manner, consistent with the material presented. Confidence. Attract and convince their audience. And to interact with their audience properly and reliably.

Delivering a successful conclusion. The presentation is centered on the listener, not the presenter at the center. The presenter should take the time to analyze their audience. In order to adapt content and presentation style are consistent and effective. Redevelopment plan is the most important element in the presentation. Because of good planning. And accuracy of content, presentation. It helps build confidence. The style and presentation of a naturally honest and ensures the right audience.

Name : Miss Sukanya  Ruangsri

Subject : English Conversation for Business Communication

Class Schedule : 09.00 - 12.00 Thursday