Page 35 " cross-cultural communication on the telephone"

Page 35

cross-cultural communication on the telephone

From the article page 35 , I will talk about cross-cultural communication  from reading the business article. Communication  is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. Language is a cultural. Different countries have different cultures and languages ​​. Therefore, so it is cross-cultural communication.

In my opinion,all communication is cultural it draws on ways we have learned to speak and give nonverbal messages. We do not always communicate the same way from day to day, since factors like context, individual personality, and mood interact with the variety of cultural influences we have internalized that influence our choices. Communication is interactive, so an important influence on its effectiveness is our relationship with others. Do they hear and understand what we are trying to say? Are they listening well? Are we listening well in response? Do their responses show that they understand the words and the meanings behind the words we have chosen? Is the mood positive and receptive? Is there trust between them and us? Are there differences that relate to ineffective communication, divergent goals or interests, or fundamentally different ways of seeing the world? The answers to these questions will give us some clues about the effectiveness of our communication and the ease with which we may be able to move through conflict.
Examples of these observations about communications skills, found in one person's experience with answering telephones in Greece, are discussed. It is concluded that cross-cultural communication presents a double-bind: the need to be connected to others and the need not to be imposed upon and that, in certain cultural situations, individuals must compromise these needs in order to communicate. 

The challenge is that even with all the good will in the world, miscommunication is likely to happen, especially when there are significant cultural differences between communicators. Miscommunication may lead to conflict, or aggravate conflict that already exists. We make whether it is clear to us or not quite different meaning of the world, our places in it, and our relationships with others. In this module, cross-cultural communication will be outlined and demonstrated by examples of ideas, attitudes, and behaviors involving four variables 1.Time and Space 2.Fate and Personal Responsibility 3. Face and Face-Saving  and 4. Nonverbal Communication

As our familiarity with these different starting points increases, we are cultivating cultural fluency awareness of the ways cultures operate in communication and conflict, and the ability to respond effectively to these differences.